Based on its structural values, FAF’s mission is an efficient and flexible quality service, so that each customer may focus on its business.
Quality – of the products and services.
Efficiency – in customer service, stock availability and diversity and prompt delivery of products.
Flexibility – we are constantly looking for solutions to meet the needs of each customer.
Compromise – with customers, collaborators and partners.
The board of FAF – Produtos Siderúrgicos S.A. is committed to manage its organization through an effective Quality Management System. For this purpose, a path of continuous improvement was drawn up, based on principles, objectives and performance standards that are periodically analysed and evaluated.
The company’s goal is to establish itself as a commercially and financially successful company.
To acquire it, the company seeks:
- Build customer loyalty;
- Build loyalty with prestigious suppliers;
- Assure the necessary human resources for the proper development of the activity;
- Maintain a good relationship with banking institutions;
- Adapt product quality to customer requirements;
- Promote and ensure compliance with the requirements applicable to the activity (customer specifications, legal requirements and ISO 9001 standard);
- Periodically monitor and review compliance with the objectives and indicators from the quality management system, developing a culture of continuous improvement of the company’s processes, products and services.